Shipping Information

  • Orders placed on the weekends or holidays will be processed the following business day.
  • All Interac e-Transfers sent after 9:00 AM will have their orders processed the following business day.

Free Shipping

Orders under $75Free Regular Parcel
Orders over $75Free Xpresspost

Compare our shipping services

Add both processing time and your shipping service to get a total shipping delivery estimate.

Shipping ZonesProcessing TimePriorityXpresspostRegular Parcel
Local1 dayNext dayNext dayUp to 2 days
Regional1 dayNext dayNext dayUp to 5 days
National
1 dayNext day2 daysUp to 9 days
Territories1 day2 days3 daysUp to 12 days

Shipping Zones

LocalBritish Columbia
Regional
Alberta, Saskatchewan, Manitoba
NationalOntario, Quebec, New Brunswick, Newfoundland, Prince Edward Island, Nova Scotia
TerritoriesNorthwest Territories, Yukon, Nunavut

Shipping Policy:

All of our parcels are shipped by our chosen carrier, Canada Post. All express and priority parcels are shipped and delivered by Canada Post. Standard shipping options are delivered by Canada Post. 

Grass Inbox is not responsible for delivery delays due to weather, mishandling by the carrier, undeliverable addresses, or incorrect contact information for all shipments including Priority and Express shipping options. If a parcel is considered lost or damaged please contact us within 10 days from the last scanned date.

Undeliverable addresses include: incorrect/insufficient address, missing P.O. box numbers, refused, or return to sender. Grass Inbox is not liable for any stolen, lost, or damaged packages; and any return packages due to incomplete addresses, undeliverable addresses, or return to sender. Grass Inbox has the right to charge an additional fee for any reshipments regarding lost parcels or parcels returned back to the fulfillment facility.

All customers are responsible for inputting the correct information for the order’s billing and shipping address. Any requests for address or order changes will be considered but not guaranteed